Conditions
1. Scope
The following terms and conditions apply to all orders via our online shop.
Our online shop is aimed exclusively at consumers.
Consumer is any natural person who carries out a legal transaction for purposes
who are predominantly neither commercial nor self-employed
can be attributed to professional activity. Entrepreneur is a natural
or a legal person or a legal partnership that is at
Conclusion of a legal transaction in the exercise of their commercial or
independent professional activity.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with VYBE Beauty GmbH. The
Display of the products in the online shop does not constitute a legally binding offer,
but rather a non-binding online catalog. You can view our products
First put it in the shopping cart without obligation and fill in your entries before sending
You can correct your binding order at any time by entering the relevant information in the
Use the correction aids provided and explained in the ordering process. By clicking
Using the order button you place a binding order in the shopping cart
contained goods. Confirmation of receipt of your order will be sent via email.
Email immediately after submitting the order.
When the contract with us comes into effect depends on you
chosen payment method:
Klarna invoice
We accept your order by sending a declaration of acceptance in a separate email.
Email or by delivering the goods within two days.
Credit card
When you place your order, you also provide us with your credit card details.
We will request your authentication as a legitimate cardholder
Credit card companies to initiate the payment transaction
thereby submitting your offer.
PayPal, PayPal Express
During the ordering process you will be taken to the website of the online provider PayPal
forwarded. There you can enter your payment details and the
Confirm payment instructions to PayPal. After placing the order in the shop
We request PayPal to initiate the payment transaction and thereby take
your offer.
Immediately by Klarna
After placing the order, you will be taken to the online provider's website
Sofort GmbH will be forwarded where you confirm the payment order. Through this
the contract with us is concluded.
Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. There
You can use the delivery address and payment method stored on Amazon
select and confirm the payment instruction to Amazon. Then be
You will be redirected to our online shop, where you can complete the ordering process
can. After placing the order, we request Amazon to initiate the process
Payment transaction and thereby accept your offer.
3. Contract language, contract text storage
The language available for concluding the contract is German.
We save the contract text and send you the order details and our general terms and conditions
via email. You can view the contract text in our customer login.
4. Delivery conditions / shipping
Deliveries are only possible to delivery addresses within Germany, Austria and Switzerland.
Shipping within Germany and Austria is free from €50.
The shipping costs for delivery to a Swiss address are 6 CHF.
The order is delivered exclusively via shipping.
If the buyer sends the item again due to an incorrect address, we reserve the right to charge a flat rate for shipping costs retrospectively. The flat rate is €2.90 / CHF 6.00. It is the buyer's responsibility to check all information before completing the ordering process.
5. Payment
In our shop you can generally use the following payment methods
Disposal:
Credit card
When you place your order, you also provide us with your credit card details.
We will immediately request your authentication as a legitimate cardholder
your credit card company to initiate the payment transaction
on. The payment transaction is carried out automatically by the credit card company
carried out and your card charged.
PayPal, PayPal Express
During the ordering process you will be taken to the website of the online provider PayPal
forwarded. In order to be able to pay the invoice amount via PayPal, you must
You must be registered there or first register with your access data
legitimize and confirm the payment order to us. After submitting the
When ordering in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be processed automatically by PayPal immediately afterwards
carried out. You'll get more information during the ordering process.
Immediately by klarna
After placing the order, you will be taken to the online provider's website
Immediately forwarded to GmbH. To pay the invoice amount via Sofort
you must have an online account that is activated to participate in Sofort.
Have a banking account with a PIN/TAN procedure, identify yourself accordingly and
confirm the payment order to us. Further information can be found at
Order process. The payment transaction will be processed immediately afterwards by Sofort
carried out and your account debited.
Amazon Pay
During the ordering process you will be taken to the website of the online provider Amazon
forwarded to our online shop before completing the ordering process. To over
Amazon will process the ordering process and pay the invoice amount
To be able to do this, you must be registered there or register first and with your
Legitimize access data. There you can find the files stored on Amazon
Choose delivery address and payment method, the use of your data
Amazon and confirm the payment order to us. Then you will
You will be redirected back to our online shop, where you can complete the ordering process
can. Immediately after placing the order, we request Amazon to initiate the process
payment transaction. The payment transaction is carried out automatically by Amazon
carried out. You'll get more information during the ordering process.
Purchase on account via Klarna
In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer you purchase on account as a payment option.
Please note that Klarna invoices are only available to consumers
that payment must be made to Klarna.
When you purchase on account with Klarna, you always get the goods and you first
always have a payment deadline of 14 days.
You can find the complete terms and conditions for purchasing on account
here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .
6. Retention of title
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious transport damage, please make a complaint
Please report such errors immediately to the delivery person and contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.
8. Warranty and Guarantees
The statutory liability law for defects applies.
The following applies to used goods: If the defect disappears after one year
Delivery of the goods occurs, claims for defects are excluded. Defects,
which occur within one year of delivery of the goods can be within the framework
the statutory limitation period of two years from delivery of the goods applies
be made.
Information about applicable additional warranties and their precise terms
can be found with each product.
Customer service: You can reach our customer service for questions, complaints and
Complaints on weekdays from 8 a.m. to 5 p.m. by email at hello@get-vybe.com.
9. Statutory right of withdrawal
You will receive information about the legal right of withdrawal here .
The statutory right of withdrawal is essential for both parties. This applies primarily and for 14 working days from the delivery date.
10. Contractual right of return
In addition to the statutory right of withdrawal for consumers and users in accordance with clause 9 above, we grant you a contractual right of return.
The right of return applies to all items purchased via the VYBE online shop. This applies to all products unless otherwise stated. For products sold through marketplaces other than the VYBE online shop www.get-vybe.com were purchased, the respective contractual conditions of the respective provider apply.
Products can be tried on, but should be returned to us in new condition (e.g. not worn for a long period of time). For a return we charge a flat shipping fee of EUR 5.90, which will be deducted from your refund.
The corresponding form can be accessed under Help & Contact .
Our extended returns period is 100 days and begins on Order date . Please note that we will no longer process returns that reach us after 100 days from the order date. In this case, a refund is excluded.
For returns that are sent back to us more than 100 days after the order date, the products will be donated to a non-profit organization (e.g. Caritas Mannheim).
Returns sent to our office address or warehouse address after 100 days at your own expense will not be accepted. A refund is excluded.
10.1 Return of complete order
For orders with an order total of over 150.00 euros that were placed over 30 days ago and are returned in full, we, VYBE Beauty GmbH, reserve the right to issue a voucher in the amount of the entire purchase price instead of a refund of the purchase price. This is then valid for 3 years to the end of a calendar year from issue. Exceptions are possible.
If an order with a value of more than 29.00 euros is returned to us in full after the statutory cancellation period has expired, we will keep it VYBE Beauty GmbH, we reserve the right to retain a shipping fee of 5.90 euros. The amount of the respective order will be refunded to the specified payment method, less the flat rate, within 14 working days.
10.2 Assertion of donations
If a second owner wishes a return within our 100-day return period from the date of purchase, the complete details of the first owner or buyer (name, address, email address and order number) must be available and provided. In this case, the refund will then be made using the payment method originally used.
If the item is returned to the seller without providing the details of the first owner or buyer, the return cannot be processed. The goods are donated. It is not possible to return the payment to the applicant.
11. Undeliverable delivery
If your order cannot be delivered after several attempts for reasons beyond our control, it will be returned to us. In this case, we assume that you want to withdraw from the contract, which will then automatically be converted into a refund obligation. As a consequence, we will immediately, but no later than 14 days after cancellation, refund all payments received from you, excluding shipping costs (with the exception of additional costs resulting from you using a shipping method other than the standard shipping method offered by us have chosen).
11. Discounts, discount codes & VYBE Gift Cards
11.1 Discounts & discount codes Usability
Each discount code can only be used once per purchase and per customer.
Only one discount code can be used per order. It is not possible to combine different discount codes. The combination of bundles and discount codes is not possible.
If a discount code is applied to an offer price that has already been reduced (larger packaging unit/bundle), the discount will be deducted from the individual price. A cash payment of discount codes is no more possible, nor is any other offsetting or reimbursement of the monetary value of a discount code. Discount codes issued to the customer are excluded from resale and assignment is not permitted. The discount codes apply exclusively to the VYBE online shop (https://get-vybe.com).
Validity:
The validity period of the discount codes is limited. The discount codes expire after the date stated on the discount code. An extension is excluded.
Minimum order value:
A minimum order value is always stated in the detailed information of the respective discount code. If the minimum order value is subsequently fallen short of by returning the relevant item, VYBE reserves the right to invoice the difference between the order with a discount code and the order without a discount code. Discount codes that are given when you register for the newsletter are valid for a minimum order value of €19.99.
Returning items:
If you exercise your right of withdrawal or if the goods are returned for other reasons, only the reduced purchase price will be refunded. There is no entitlement to a refund of the discount code or a new discount code.
Billing for multiple items:
If an order to which a discount code is applied consists of several items (shopping cart discount), VYBE reserves the right to divide the discounted amount over one or proportionally over several items.
Failure to fulfill an order or delivery:
If the order or individual items to which the discount code relates are not fulfilled, there is no entitlement to a refund of the value of the discount code or a claim to a new discount code.
Third-party discount codes:
The redemption of discount codes, vouchers or other bonus systems from third-party providers, such as Miles&More, Paypal, PayBack, Otto.de or Amazon, are not valid. We are not responsible for the timeliness of offers or discount codes on third-party sites.
11.2 VYBE Gift Cards
Usability:
The VYBE Gift Cards can be purchased via the online shop. These have a value of €25.00 or €50.00, which can be determined before the purchase is completed. The gift cards are only valid for the VYBE online shop (https://get-vybe.com).
Validity:
All VYBE Gift Cards are valid for three years from the date of purchase. They can be redeemed on all products in the online shop. There is no minimum order value.
Returning items:
The right of return remains unaffected. The specified terms and conditions apply. If a product is returned or refunded, the amount owed will be credited back to the voucher. A payment of the amount to any means of payment other than the voucher is excluded.
Returning the voucher / VYBE Gift Card:
A return, for example in 2x €25 gift cards, is excluded. A cash payment of the full or remaining amount is also not possible.
12. Liability
The above restrictions and shortened deadlines do not apply
Claims due to damage caused by us, our legal representatives or
vicarious agents were caused. Our liability is always unlimited:
- in the event of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- as far as the scope of application of the Product Liability Act is opened.
Execution of the contract is made possible in the first place and compliance with it
Contractual partner can regularly trust (cardinal obligations) through light
Negligence on the part of us, our legal representatives or vicarious agents
liability is limited to the amount of damage foreseeable at the time the contract was concluded
limited, the occurrence of which must typically be expected. In the
Otherwise, claims for damages are excluded.
13. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS)
ready, which you can find here https://ec.europa.eu/consumers/odr .
To participate in a dispute resolution procedure before a
We are neither obliged nor willing to act as a consumer arbitration board